Part-time Food Beverage Team Members (Far Headingley, Leeds (Ls16))



Victory Food Beverage Staff Role Summary Reporting toVictory Pub Manager Team Leader Direct ReportsNone Core Purpose. Only read on if You re passionate about fresh food and great guest service. You love working as part of a team and have a can do attitude Enjoy gaining sales through suggestive selling By ensuring a memorable experience for every guest every time We re no ordinary hotel business.Village hotels with vibe is a unique concept.Ours is a design-led inspirational and multi-faceted product attractive to a diverse customer base where locals are as valuable as corporate and leisure guests and we strive to consistently deliver more than to our guests Your role is to deliver an outstanding pub and dining experience for locals and hotel guest to enjoy a great range of drinks and a fantastic freshly produced menu. You make your service smooth confident and tailored to every individual that walks in the door. You achieve this by having a can do attitude understanding all brand-standards reading your customers.You are open to change and see it as a positive.You thrive in positive feedback from guests and strive to make every experience in the Victory Pub or Verve Restaurant a special one. Responsible for People You love working as a team and have a positive attitude when working you support your colleagues across all F&B departments.You love self development and enjoy coaching and supporting new staff.You can have fun on shift but know what needs to be done to deliver the band promise. Presentation and standards You take pride in cleanliness and organisation on shift understanding that preparation is the key to a smooth shift.You are proud of your bar and know that your contribution is a large one when it comes to the overall operations of the Pub and Restaurant.You re mindful of Health and Safety and Food Safety on shift at all times and are well presented for every shift. A Great Customer Experience for those wanting a couple of drinks and great food to parties those wanting to enjoy sport on the big screen a quiz night live music or a celebratory meal.You cater for all and ensure that the service is memorable as we build our reputation as the place to be Product knowledge Understand and deliver your drinks menu and wine list as well as supporting centrally driven drinks promotions. Communications You are a host who meets and greets.Quite often you will be the first point of communication your guest will encounter (first impressions last) Use excellence married with appropriate levels of informality and fun read a guest and deliver what they need plus a bit more Department Performance You can add value to overall hotel performance through teamwork and your understand that every up sell and suggestive sell can support the whole hotel profitability. Accountable for Results Contributes towards the pub profitability.Ensure that your contribution towards the Mystery Guest is above satisfactory targets. Quality of product and presentation of food drink is down to your contribution and attention to detail. Great Service Always look to improve.Query complaint resolution to be swift and effective.Mystery Guest score to be 80 or in excess of agreed targets.Seen as the Host by customers.Treat them like they are a guest in your home. Statutory Compliance including all Pub related Health and Safety obligations and Licensing Laws. Person Spec Personality customer facing presence positive host. Calm and Collected under pressure. Passion for F&B product and service.Pacy and energetic.Dynamic. Can do Enjoy striving to give exceptional customer service making it a great experience all the time every time Great presence in the department always visible and busy. Scope spec The Victory Pub serves is open every lunchtime and evening for locals and guests. Were holding an open day on Wednesday 4th May between 5.30pm and 7.30pm. Just come along and ask at reception. 186 Otley Road